Datavex Cloudnet - Database Management Solutions

Information We Collect

At Datavex Cloudnet, we collect information that helps us provide better database management services and educational resources. The data we gather falls into several categories, each serving specific purposes for platform functionality and user experience enhancement.

Personal Information

Full name and professional designation
Email address and phone number
Company name and job title
Billing address and payment information
Educational background and certifications

Technical Data

IP address and browser information
Device type and operating system
Page views and click patterns
Session duration and frequency
Database query patterns and performance metrics

We also collect information about your learning progress, course completions, and skill assessments. This helps us personalize your experience and recommend relevant database management courses. Information gathered through cookies and similar technologies allows us to understand user preferences and improve our platform performance.

How We Use Your Information

Your information serves multiple purposes within our database management platform. We use personal data to create and maintain user accounts, process course enrollments, and provide customer support. Technical information helps us optimize platform performance and troubleshoot issues.

Educational data tracking allows us to monitor your progress through database management courses, generate completion certificates, and suggest advanced learning paths. We analyze usage patterns to improve course content and develop new training materials that match current industry needs.

Marketing communications may include course updates, new feature announcements, and educational content related to database technologies. You can control these communications through your account settings. We never use your information for purposes beyond what's outlined in this policy without explicit consent.

Important Notice

We comply with applicable Indian data protection laws, including the Information Technology Act, 2000, and follow international best practices for data handling and security.

Data Sharing and Third Parties

Datavex Cloudnet maintains strict controls over data sharing. We work with selected service providers who help us deliver our educational platform, including payment processors, email service providers, and cloud infrastructure partners. These partners are contractually bound to protect your information and use it only for specified purposes.

We may share aggregated, non-personal data with educational partners and industry organizations to improve database management education standards. This includes anonymized learning outcomes, course completion rates, and skill development trends that help advance the field.

Legal requirements may necessitate information disclosure to government authorities or law enforcement agencies. We will notify users of such requests when legally permissible and will only share the minimum information required to comply with valid legal demands.

Your Privacy Rights

Under Indian data protection laws and our commitment to privacy, you have several rights regarding your personal information. These rights ensure you maintain control over how your data is collected, used, and stored within our platform.

Access Rights

Request copies of your personal data and understand how we use your information within our database management platform.

Correction Rights

Update or correct inaccurate personal information in your account profile and learning records.

Deletion Rights

Request removal of your personal data, subject to legal and contractual obligations for record keeping.

Portability Rights

Receive your data in a structured format for transfer to another service provider when technically feasible.

To exercise these rights, contact our privacy team using the information provided below. We respond to valid requests within 30 days and may require identity verification to protect against unauthorized access to your account.

Data Security Measures

Protecting your information is fundamental to our operations. We implement comprehensive security measures designed to safeguard personal data against unauthorized access, alteration, disclosure, or destruction.

Encryption

All data transmission uses TLS encryption, and sensitive data is encrypted at rest using industry-standard algorithms.

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Access Controls

Multi-factor authentication and role-based access ensure only authorized personnel can access your information.

Monitoring

Continuous security monitoring and regular security audits help identify and address potential vulnerabilities.

Our security team conducts regular vulnerability assessments and maintains incident response procedures. Employee training ensures our staff understands their responsibilities in protecting user data and following established security protocols.

Data Retention

We retain personal information for specific periods based on the type of data and legal requirements. Our retention schedule balances user privacy with legitimate business needs and regulatory compliance.

Data Type	Retention Period	Purpose
Account Information	Active account + 3 years	Service delivery and support
Learning Records	Permanently (anonymized)	Certificate verification
Payment Data	7 years from last transaction	Tax and audit requirements
Technical Logs	12 months	Security and performance
Marketing Data	Until withdrawal of consent	Communication preferences

When retention periods expire, we securely delete or anonymize personal information. Some data may be retained longer if required by law or for legitimate business purposes, such as fraud prevention or legal proceedings.

International Transfers

While our primary servers are located in India, some of our service providers may process data in other countries. We ensure appropriate safeguards protect your information during international transfers, including standard contractual clauses and adequacy decisions where applicable.

Before transferring data internationally, we assess the privacy laws and practices of destination countries. We only work with partners who can demonstrate adequate protection levels and agree to maintain the same privacy standards we uphold.

Users have the right to obtain information about international transfers affecting their data and can request details about the safeguards we use to protect information during cross-border processing.

Cookies and Tracking

Our website uses cookies and similar technologies to enhance user experience and provide personalized services. Essential cookies enable core functionality like user authentication and course progress tracking. These are necessary for the platform to work properly.

Analytics cookies help us understand how users interact with our database management courses and identify areas for improvement. Marketing cookies may be used to show relevant content and track campaign effectiveness. You can manage cookie preferences through your browser settings.

We use session cookies that expire when you close your browser and persistent cookies that remain for specified periods. Third-party cookies from our service providers may also be present, but we ensure these partners follow privacy practices compatible with our policy.

Changes to This Policy

Privacy practices evolve with technology and regulations. We may update this privacy policy to reflect changes in our data handling practices, legal requirements, or service improvements. Significant changes will be communicated through email notifications and prominent website notices.

We encourage users to review this policy periodically to stay informed about how we protect their information. The "Last Updated" date at the top of this document indicates when the most recent changes were made.

Continued use of our services after policy changes indicates acceptance of the updated terms. If you disagree with changes, you may close your account, though some data may be retained as outlined in our retention schedule.

Privacy Policy